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Real Time Analyst - Porto, Portugal

Sitel Portugal
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

About us:

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 30 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.

SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.

Top 5 Reasons to Join Us:

1. Start an international career;
2. Being involved in projects for worldwide brands;
3. Be part of a successful and growing company;
4. Meet people from all over the world;
5. Develop your language skills in an international environment.

Registada há 6 anos no SAPO Emprego 3208 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

We are Sitel

Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.

We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.


Our Client

We are currently recruiting a Real Time Analyst to support one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with a passion for tourism, willing to help every customer to feel at home away from home. 

Primary Responsibilities

The Real Time Analyst will be responsible for:

  • Extracting and collecting management information;
  • Developing and maintaining strong relationships with Team Managers in order to understand business operation requirements;
  • Ensuring that information is available to help make business key decisions;
  • Presenting data analysis to the Operational Management Team.


What we are looking for


  • Proficient with Microsoft Office tools (especially Excel)
  • Analytical Proficiency
  • Dynamic and proactive
  • Able to interact with associates
  • Strong English knowledge


Bonus Skills

  • Knowledge of WFM tools (such as BluePumpkin, nice IEX, eWFM)


Our Offer

At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.

Among the benefits of working with us are:

  • Competitive salary (x14)
  • Monthly meal allowance
  • Monthly performance bonus
  • Private health insurance (applicable after 6 months) with an on-site Doctor
  • Great office location in Porto
  • 22 vacation days per annum
  • Starting an international career
  • Supporting one of the largest brands in the world
  • Further training available through SITEL’s online University
  • Career opportunities and a great multicultural working environment

We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with the following reference: RTA/AIR/PO/SE.



If you have any questions regarding the position, feel free to contact the Recruitment Team.

For more information on Sitel, have a look at our Facebook page.

Pesquise também por: real time analyst  |  workforce  |  excel


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