Encontre o emprego certo

Tem 39.451 ofertas que pode consultar

Este anúncio já não se encontra disponível

Sugerimos que utilize as ferramentas de pesquisa para consultar outras oportunidades de acordo com o seu perfil.

Real Time Analyst - Porto, Portugal

Sitel Portugal
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

We are one of the world’s leading outsourcing providers of customer experience management. 
Great customer experience starts with great people that are well trained and equipped to add value to and address the needs of the customers. 

As a customer experience provider, Sitel offers a range of career opportunities throughout our global locations. We seek individuals who can build trust with our clients, deliver operational excellence, coach and inspire others and lead global support teams. Additionally, we are committed to helping to cultivate life and job skills in our passionate people who share a desire to develop both personally and professionally. 

Become part of our Sitel team and experience your career now. 


Registada há 7 anos no SAPO Emprego 2243 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

We are Sitel

Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.

We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.


Our Client

We are currently recruiting a Real Time Analyst to support one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with a passion for tourism, willing to help every customer to feel at home away from home. 

Primary Responsibilities

The Real Time Analyst will be responsible for:

  • Extracting and collecting management information;
  • Developing and maintaining strong relationships with Team Managers in order to understand business operation requirements;
  • Ensuring that information is available to help make business key decisions;
  • Presenting data analysis to the Operational Management Team.


What we are looking for


  • Proficient with Microsoft Office tools (especially Excel)
  • Analytical Proficiency
  • Dynamic and proactive
  • Able to interact with associates
  • Strong English knowledge


Bonus Skills

  • Knowledge of WFM tools (such as BluePumpkin, nice IEX, eWFM)


Our Offer

At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.

Among the benefits of working with us are:

  • Competitive salary (x14)
  • Monthly meal allowance
  • Monthly performance bonus
  • Private health insurance (applicable after 6 months) with an on-site Doctor
  • Great office location in Porto
  • 22 vacation days per annum
  • Starting an international career
  • Supporting one of the largest brands in the world
  • Further training available through SITEL’s online University
  • Career opportunities and a great multicultural working environment

We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with the following reference: RTA/AIR/PO/SE.



If you have any questions regarding the position, feel free to contact the Recruitment Team.

For more information on Sitel, have a look at our Facebook page.

Pesquise também por: real time analyst  |  workforce  |  excel


Subscreva a Newsletter


Procura por Data de Publicação

Procura por País

Procura por Categoria

Procura por Experiência Profissional

Procura por Habilitações Académicas

Siga-nos em:
Twitter   Facebook   LinkedIn   RSS   MEO Kanal - SAPO Emprego