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IHG - English Booking Expert (m/f)

ID:
4077880
Data:
21-04-2017
Empresa:
Teleperformance Portugal
País:
Portugal
Distrito:
Todo o País
Localidade:
Lissabon
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 7.500 employees we are providing services in 29 languages, for 64 markets.
Teleperformance Portugal was considered six consecutive times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.


Join us! Be part of a multicultural environment.

Registada há 7 anos no SAPO Emprego 4059 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

We're looking for sales experts providing travel advice, reservation solutions and partner offers for IHG customers, passionate people who are willing to learn and develop to be the best in an ever-evolving role.


Responsibility

• Establish an efficient, courteous and personalized contact with IHG’s customers by telephone;
• Provide a seamless customer experience through effective use of information and tools. Answering questions regarding prices, hotel details, reservation or payment conditions;
• Assist guests with all questions relating to “pre”, “in” or “post travel” concerns.


Your Profile

• High school diploma (preferred but not required);
• Native level of written and verbal communication skills in English;
• Good communication and strong customer service skills;
• Hotel/travel or call center experience desired;
• Strong web-based navigation skills;
• Ability to embrace technological and organizational changes;
• Ability to use tools and resources to represent the geographical needs of the caller.


Our Offer

• Work place: Lisbon (Entrecampos - Edifício Marconi);
• Work schedule between Monday to Sunday, from 7 a.m. to 10 p.m.;
• Rotating shifts and days off;
• Base salary + Holiday bonus + Christmas bonus + Lunch Allowance;
• Private health insurance after 6 months of employment;
• Stable work and career progression;
• Excellent work opportunity in a leading multinational company;
• Intensive training and integration phase;
• Free organized sport activities and events.

Join us! Be part of a multicultural environment.

Pesquise também por: contact center  |  tourism  |  hotels

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