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Supercell - Portuguese Gaming Support (m/f)

ID:
4077885
Data:
21-04-2017
Empresa:
Teleperformance Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 7 anos no SAPO Emprego 4829 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Teleperformance is looking for professionals to become an embassador for our client and the first point of contact for the Supercell community gamers. If you like gamig and support then this may be the career you have been looking for.

Responsibility
• Be the first point of contact for the Supercell players’ community;
• Responsible for handling the gamer's questions until a resolution is found;
• Provide AWESOME game support to all players in the Supercell community, using Helpshift™ (mobile CRM) and other support tools;
• Engage directly with the players in offline conversations, in-app chat and voice;
• Provide feedback to the Supercell team in Helsinki.

Your Profile
• 12Th grade of educational background;
• Native level of written and verbal communication skills in Portuguese and good understanding of English (B1 Level);
• Experience in call center environment (preferred);
• Friendly proactive attitude and great communicator in challenging situations;
• Team player with strong problem solving and conflict management skills;
• Good reasoning and analytical skills;
• Passion for video games and mobile applications;
• Good multi-tasking and typing skills (60 WPM+);
• Good understanding of Microsoft Windows® and Microsoft Office® or equivalents.

Our Offer
• Work Place: Parque das Nações;
• Availability to work 24/7 in three different, rotating shifts (7 am - 4 pm; 1 pm - 10 pm; 10 pm - 7 am);
• Rotating days off;
• Base salary + Lunch Allowance;
• International career in a multicultural environment;
• Recognition, rewards and career opportunities based on merit;
• Private health insurance after 6 months of employment;
• Free organized sport activities and events.

Join us! Be part of a multicultural environment.

Pesquise também por: contact center  |  helpdesk  |  Lisboa

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