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ICE Travel Portugal Lda
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

International Cruise & Excursions, Inc. (‘ICE’ for short) is dedicated to providing branded travel, leisure, and lifestyle products to consumers (over 55 million each year). The ICE slogan reads "Powered by Innovation," and we mean it! 

Our ongoing entrepreneurial spirit and overwhelmingly talented employees encourage a friendly, successful work environment – and that’s what sets us apart. With over 2,500 employees worldwide, we’re always looking to expand our ICE team with career-focused leaders who are committed to exceeding expectations. 

We currently have over 200 team members in our Portugal location, and are looking to expand! Our office in Albufeira provides world-class training and all of the resources and tools necessary for success. In addition, you will enjoy our great reward incentives that celebrate the outstanding work our team members do each and every day. It doesn’t stop there! We also offer exclusive travel rates for our team members and their family and friends, and the opportunity to work in our extraordinary environment. 

Registada há 4 anos no SAPO Emprego 12 ofertas anunciadas nos últimos 6 meses

Detalhe da Função


ICE International Cruise & Excursions - Growing travel agency with currently 140 employees is recruiting agents for the agency in Albufeira,

Join the ICE Team today! ICE
Portugal offers our employees world-class training and resources to provide all the tools needed for success, and reward programs that celebrate the outstanding work our employees do each and every day. You will also enjoy exclusive travel rates just for employees, family and friends on cruises or other travel products and of course you will have the opportunity to work in an extraordinary environment!

Position Purpose: Consultatively sell Membership Packages to designated brand clients.
Internal Contacts: All levels of the organization
External Contacts: Customers– generally for the purpose of discussing a Membership.
Location: in Albufeira, Algarve,

Essential Duties:
1. Consultatively selling Membership products directly to consumer while offer superior service.
2. Properly utilizing computer systems for calling out.
3. Complete all data base information completely and accurately for each transaction, including confirming accuracy of any existing information.
4. Responsible for maintaining Key Performance Indicators (KPIs) based upon the brand.
5. Work with Team Supervisor, Sales Manager if problems or service/ sales issues arise in a professional manner.
6. Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
7. Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
8. Follows up with customer via telephone or email following initial sales contact.
9. Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
10. Continued product education to better service customer calls.

Qualifications/Requirements of the Position:
• Excellent presentation skills in small and large group settings
• Excellent domain of the English language
• Experienced with Web Based Applications and
• Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
• Ability to manage sensitive and critical client information
• Excellent verbal and written communication skills
• Problem solving and decision making skills
• Flexibility with schedules: according to US Market time zone

Other information:
• Work contract including paid training of 2/3 weeks
• Base salary (x 14 months) + food allowance + EXCELLENT INCENTIVES ON SALES
• 7h30/day, 5 days/week
• Career opportunities and good work environment

Please send your CV in English 

Pesquise também por: vendas  |  algarve  |  ag.de viagens  |  turismo



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