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Commercial Parts Coordinator - English plus

Abroad Experience Recruitment Agency
Construção Civil

Registada há 5 anos no SAPO Emprego 152096 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The purpose of the Commercial Parts Coordinator is to coordinate customer and operational support in the area of parts sales and customer care along with other related activity, providing timely inputs to resolve issues connected with order management and customer satisfaction. You will be responsible for p roviding customer care and support, and process escalations as appropriate to keep business running smoothly. Alert business teams to issues relating to customer care and the likely impact. Provide expertise in Parts business and work towards resolution of issues. You will s erve as the point of contact for customer related concerns as it relates to parts sales and shipments.

Main Tasks / Responsibilities:

  • Checking, investigating, amending and processing Sales Orders and Returns.
  • Proactively assists Parts Supervisor in their daily tasks.
  • Audit Compliance and adherence to process and the company's policies.
  • Support Finance in their month-end closure queries.
  • Provide customer support for customers to resolve open business issues.
  • Respond to customer issues and resolve
  • Ensure Business Process and Compliance is maintained in relation to shipment and documents.
  • Ensure business process and compliance is maintained in relation to the Global Trading Model.
  • Work with 3PL team to ensure that the customer care standards are maintained in line with agreed expectations.
  • Discuss concerns with customers as needed, as an escalation point for the CSR team
  • Works closely with local operations, materials, PDI, and Global Parts Manager
  • Continuously improve CSR processes
  • Work with customers as required resolving issues/concerns
  • Support Parts Manager with data and customer resolution
  • Maintain and or expand existing Excel Tools (Macro's)
  • Liaise with shipping team and leadership to support timely processing of shipments to customers
  • Highlight and track issues completion through support teams.|
  • Produce Daily KPI
  • Provide timely support as required to service and warranty teams to resolve customer facing issues.


* In depth knowledge of aftermarket parts business
* Strong operational knowledge of aftermarket distribution and customer processes
* Proven track record in a high pressure environment; disciplined, organized, flexible and stress resistant
* Excellent communication skills both verbally and written
* Process problem solving abilities
* Ability to analyse, assess and modify data/information
* Computer literate to an advanced level and experience with ERP management software
(Oracle is a Pre)
* Highly competent with all PC applications with specific knowledge of MS Office Excel
(Outlook, Word, PowerPoint and Visio is a pre)
* Demonstrate good commercial/business understanding to a level where the customers and
functional management is advised and supported
* Ability to work under own initiative and as part of a team

Education / qualifications:

* HBO (4-year Bachelor degree) work and think level
* English fluency, additional languages are beneficial
* Advanced in Microsoft office applications

Employment Type: Permanent
Work Hours: Full Time
Salary Currency: Euro . EUR
Salary Period: Annual
Salary (Additional):


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