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Customer Support Representative - Danish

ID:
5011908
Data:
13-02-2018
Empresa:
Abroad Experience Recruitment Agency
País:
Holanda
Localidade:
Eindhoven
Categoria(s):
Informática e Tecnologias

Registada há 5 anos no SAPO Emprego 137069 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

In international contact centre in the area of Eindhoven is looking to expand the team with a Danish Customer Support Representative.

After the communication- and product training, the CS Representative will be working in a small international team. You are an open minded person with a friendly attitude who will create a nice working environment for himself and his coworkers.
You take ownership of you job and will handle each customer fast, friendly and respectfully, helping them in the best way possible. You bring a smile to the customer's face and thus show your added value to the company.

Job summary


For a well-known blue chip brand you will provide low technical and RMA support on a range of products. Most customer queries are regarding tablets/laptops and multimedia devices. The customer service advisor will provide excellent customer services to consumers and assist them with installations, troubleshooting and problem solving in an efficient and customer friendly manner.

Main tasks

  • Answering inbound contacts (phone, email, web chat) from customers
  • Troubleshooting, diagnosing and resolving any product related questions or problems
  • RMA handling
  • Logging customer details, documenting the problem and escalating whenever necessary
  • Ensuring customer satisfaction in all customer contacts

Requirements

  • computer literacy
  • able to follow procedures
  • good troubleshooting skills
  • excellent customer service skills
  • good typing skills and able to multitask
  • (near) native command of Danish and fluency in English
  • contact center working experience is advantageous
  • self-starter, independent worker
  • resilience

Working hours:

Mon-Fri between 08:30 and 20:00

Saturdays between 10:00 and 18:00

Employment Type: Permanent
Duration:
Work Hours: Full Time
Salary Currency: Euro . EUR
Salary Period: Annual
Salary (Additional):

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