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French Quality Analyst (m/f)

ID:
5013223
Data:
14-02-2018
Empresa:
Teleperformance Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 8 anos no SAPO Emprego 7050 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets.

With our team of 9.000 employees we are providing services in 35 languages, for 64 markets.

Teleperformance Portugal was considered six consecutive times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.

As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
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The Quality Analyst will be a single point of contact in terms of Quality for its market working closely with the Client, the Trainer, the Supervisors and the other QA’s.
With a very strong product knowledge, this QA should be on the ground all the time, with eyes fully open identifying any improvement opportunities and building reports on the teams results.

Responsibility
• Monitoring all contacts between agents and customers;
• Identifying and suggesting improvement opportunities;
• Ensuring the success of preventive and corrective actions;
• Promoting actions to optimize the achievement of Key Performance Indicators.

Your Profile
• Native French speaker;
• Near to native / Native English speakers;
• Experience in Contact Center environment;
• Excellent written, verbal and customer service skills;
• Excellent organizational skills and detail-oriented approach to problem solving;
• Understand departmental policies and procedures;
• Demonstrated proficiency in multi-tasking and prioritization;
• Able to adapt quickly to changes in workflow;
• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

Our Offer
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Young, dynamic and multicultural environment;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Join us! Be part of a multicultural environment.

Pesquise também por: french  |  francês  |  quality analyst

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