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Product Support Specialist (m/f) - Fujitsu Portuga

ID:
5334450
Data:
17-04-2018
Empresa:
Fujitsu
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 5 anos no SAPO Emprego 163 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Service Desk with over 1300 employees providing 24/7 IT services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

 

Job Purpose: To provide assistance to the Admin team agents on File Exchange and Active Directory related tasks. Implement more complicated requests. Automate recurrent tasks.

 

Key accountabilities:

  • Influence and improve the quality of knowledge articles
  • Support training activities within the desk environment
  • To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties
  • Deals with escalations from Service Desk Agents and takes ownership of more difficult problems
  • Typically supports 1 customer/desk – could be internal and/or external customer
  • To act as point of support in dispute or uncertainty over appropriate resolver group for an incident

 

We are looking for:

  • Technical requisites: Scripting skills (PowerShell); Shared folders management
  • Microsoft certifications:
    • 70-346 (Managing Office 365 Identities and Requirements)
    • 70-347 (Enabling Office 365 Services)
  • Knowledge and experience in Active Directory (desirable)
  • Knowledge and experience in Microsoft Office
  • Knowledge and experience in Windows
  • Fluency in English

 

We offer:

  • The chance to work on rewarding, dynamic and multicultural environment
  • Employment contract directly with Fujitsu
  • Training and career progression opportunities
  • Excellent facilities centrally located near a wide range of public transports

Pesquise também por: Product support  |  IT

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