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IT Service Coordinador - M/F

ID:
5401460
Data:
08-05-2018
Empresa:
Michael Page Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Lisbon
Categoria(s):
Consultadoria, Auditoria e Assessoria Engenharia Informática e Tecnologias

Descrição da Empresa

Há quatro décadas que a Michael Page trabalha incansavelmente para recrutar os melhores candidatos qualificados para as empresas mais prestigiadas. Os muitos anos de experiência e as capacidades aperfeiçoadas dos consultores da Michael Page fizeram da nossa empresa um dos líderes do setor, como inúmeras histórias de sucesso dos nossos clientes e candidatos podem confirmar. Com mais de 150 escritórios em 35 países de todo o mundo, a Michael Page está posicionada idealmente para ajudar candidatos a encontrarem os seus empregos de sonho e ajudar clientes a encontrarem candidatos altamente qualificados.

Registada há 12 meses no SAPO Emprego 1172 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Supports of the IT Service Delivery in ensuring that services are delivered as per agreed budget and performance levels and contribute to the operational integrity of the business operations through continuous improvement.

Client Details

Our client is a FMCG leading company.

Description

  • Develops standards, procedures and work instructions related to providing effective business support to the development of long-term strategy for the Opco, in alignment with the IT strategy, policies and principles.
  • Contribute to the development of an operational strategic OpCo IT plan, in line with the OpCo strategic plan and taking into account business strategy and business priorities.
  • Ensures proactive involvement with projects of all respective parties to define requirements, formulate service level agreements (SLA) and Key Performance Indicators (KPI) with relevant stakeholders.
  • Coordinates service delivery, in line with requirements agreed with customer expectations, business stakeholders, adherent to OpCo operational plans and with reference to existing procedures
  • Ensure full operational service delivery, in line with agreed SLAs and KPIs. Coordinates the analysis and resolution of operational incidents, coordinates the execution of root cause analysis for critical issues
  • Establishes regular status reports on system performance, availability and capacity, ensuring professional service level management. Breaches are followed-up by analysis and measures to ensure future prevention
  • Create periodic analyses and reports upon service metrics related to the assigned area and make recommendations for improvement opportunities
  • Gather, interpret and identify relevant developments and trends in IT, digital and the industry, to recommend measures to the process owner if necessary

Job Offer

Join a leading growing company.

Pesquise também por: ITIL  |  Service  |  Delivery

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