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SAP CRM Consultant - Gent, Belgium - English speak

ID:
5432822
Data:
16-05-2018
Empresa:
Octopus Computer Associates
País:
Bélgica
Localidade:
Oost-Vlaanderen
Categoria(s):
Informática e Tecnologias

Registada há 5 anos no SAPO Emprego 136639 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

SAP CRM Consultant - Gent, Belgium - English speaking

(SAP CRM)

One of our Blue Chip Clients is urgently looking for a SAP CRM Consultant.

Please find some details below:

Description:

EXPERT SAP CRM Service processes

Context

A Utilities company in Flanders is looking to extend their current SAP ECC/ISU solution and CRM 7.0 for customer interactions and customer service solution with a B2C web portal. In this context, we are looking to strengthen our CRM core team with an expert in CRM with prior project experience in setting up a CRM system. The expert should combine consultancy skills with SAP CRM functional and technical knowledge to assist our customer in designing and building their web portal.

Official language is Dutch, English is acceptable.

Desired Skills & Experience

Experience

Experience in in business analysis in complex environments
Experience in SAP CRM implementation project in the following domains
o CRM service request management
o CRM Interaction Center (focus IS/U), shared service centers of ITSM
Experience in customer engagement through process externalization in an web portal

Consultancy Skills
Good business acumen, able to understand clients expectations, anticipate needs and proactively propose innovative solutions in SAP
Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions

SAP CRM skills
Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer)
o CRM service request management
o CRM Interaction Center (focus IS/U), shared service centers of ITSM
Senior knowledge of SAP CRM Middleware principles

Other skills
On top of the SAP CRM skills the following knowledge is an asset
Knowledge of CRM operational reporting Knowledge ISU/SAP CS/PM
Technical knowledge of webportals (Webforms, authentication, navigiation, HTML5, CSS)
Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & oData)

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Employment Type: Contract
Duration: 4-6 months+
Work Hours: Not Specified
Salary Currency: Euro . EUR
Salary Period: Annual
Salary (Additional): Market

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