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HR Team Lead

LA International Computer Consultants Ltd
Reino Unido
Recursos Humanos

Registada há 5 anos no SAPO Emprego 132827 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

It is essential that the candidate is a quick self starter and able to hit the ground running as there is limited resource within the team and training will be limited.

We need someone who has experience of working in an HR Shared service environment, leading a team of people, providing HR advice, dealing with escalations and preferably, experience of working globally.

The work of the HR Shared Service team is key to supporting the business, line managers and employees in all things HR. This team provide the HR face to the business and HR Services need to be delivered with passion and commitment providing a consistently great customer experience and making sure services deliver optimally meeting all policy and compliance requirements. The Shared Services Team also includes responsibility for improvement - how can systems, processes and data be optimised to make the service even better and take a pro-active approach to lead not just respond to business requirements.

The HR Shared Services Team Leader is accountable for the resolution of complex cases which the HRC are unable to resolve. They would also act as a point of escalation for queries both from the UK and Indian based teams. They are responsible for the management and development of a small team of HR Shared Services Advisors and would be instrumental in training them to work in a cross functional manner across all HR systems, processes and procedures. They will act as an interface to the Business and develop an account management approach so that the needs of our customers can be effectively fulfilled by the HR Shared Services team.

Reporting Line

Reports to the HR Shared Services Manager
Will be Manager to a small team of HR Shared Services Advisors


* Whilst a recognised HR qualification would be preferred, we would consider applications where equivalent knowledge and expertise has been obtained via experience
* Demonstrable success in an HR Service management role
* Excellent understanding and experience of working with HRSSC systems preferred

Essential Criteria

* Generalist expert HR advisory experience across a range of HR activities/processes but with deep specialism in one or more HR process areas
* Strong computer skills across the full range of Microsoft Office applications, in particular Excel, Word and the use of mail merge, and prior experience of HR databases
* Strong diagnostic and analytical skills: the ability to listen actively, ask probing questions and analyse requirements
* Senior team member with the ability to prioritise business requirements appropriately and to work and think collaboratively in a shared service environment
* Develop own knowledge and that of their team to keep up to date with policy/process/documentation changes and have the ability to respond to a full range of HR queries
* Proven experience of supervising and motivating a successful team
* Persuasion and influencing skills
* Experience of working on projects and managing project workstreams
* Confidentiality with the ability to handle sensitive situations within data protection legislation
* Outstanding customer focus and the ability to manage customer requirements through a partnership approach
* Professional and flexible approach to work and to managing customer needs in a changing business environment setting clear expectations
* Uses own skills and those of the HR Shared Services Advisor team to work through issues to conclusion, maintaining energy and motivation
* Credibly provides sound advice, accurate information and timely support to all stakeholders
* Ability to multi-task, prioritise work and manage time based on business need
* Ability to drive improvement through the assessment of existing processes and implementation of new processes.
* Experience of driving change and service improvement in a customer focused HR shared services environment

Desirable Criteria

Stakeholder management and customer interaction within an HR Shared Service operation with multi-country and multi-cultural teams

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

Employment Type: Contract
Duration: 1 month
Work Hours: Not Specified
Salary: 2800
Salary Currency: British Pound . GBP
Salary Period: Hourly
Salary (Additional):

Pesquise também por: HR Team Lead



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