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Danish Customer Support

ID:
5529817
Data:
13-06-2018
Empresa:
Betting Connections
País:
Malta
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

With more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry.

 

Registada há 1 ano no SAPO Emprego 975 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Job Description:
 

  • Answering customers enquiries via phone, email and live chat in a timely and professional manner
  • Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
  • Working together with the Payments/Fraud department to solve problems regarding customers questions
  • Working together with the Payments/Fraud department to manage customers' withdrawals
  • Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
  • Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
  • Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.

 
Qualifications:
 

  • Native Danish speaking, also having fluent English
  • Ability to listen and come up with solutions to customers problems
  • Ability to work independent and as a part of a team
  • Work well under pressure
  • Be flexible when it comes to working hours
  • In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.

Pesquise também por: Danish  |  Customer  |  Support  |  igaming

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