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Responsible Gaming Analyst

ID:
5529835
Data:
13-06-2018
Empresa:
Betting Connections
País:
Malta
Categoria(s):
Informática e Tecnologias
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

With more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry.

 

Registada há 1 ano no SAPO Emprego 975 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Our client is looking for an RG analyst who will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. This person MUST have experience in responsible gaming. 
 
Responsibilities:
 

  • Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion and account blocking
  • Monitor escalated player registrations to prevent and avoid underage gambling
  • Monitor escalated self-excluded players to assess risk and refund eligible players
  • Monitor and review follow-up case reports on a daily, weekly and monthly basis
  • Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
  • Adopt a solution-focused approach to assist vulnerable players
  • Recommend changes and/or amendments to Responsible Gaming operational activities and processes
  • Work closely with the Responsible Gaming Manager to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required

 
Requirements
 

  • You have a few years’ experience working in the field of Responsible Gaming
  • You are an empathic individual with an ability to listen effectively and understand others
  • You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection
  • A team player with a positive mindset and a flexible approach
  • You are an analytical thinker with excellent attention to detail
  • A keen interest in the psychology of addiction, regulatory and compliance knowledge
  • You enjoy working in a fast-paced, dynamic environment

Pesquise também por: Responsible  |  Gaming  |  Analyst  |  IT  |  igaming

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