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Finnish VIP Account Manager

ID:
5529955
Data:
13-06-2018
Empresa:
Betting Connections
País:
Malta
Categoria(s):
Gestão
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

With more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry.

 

Registada há 1 ano no SAPO Emprego 975 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The Finnish VIP Account Manager will be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and also develop a referral channel for new VIP Players.
 
Responsibilities

  • Being the main point of contact for our VIP clients
  • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements.
  • Coordinating retention calling campaigns including planning, execution and evaluation.
  • Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and tailor-made service.
  • Following up on specific customer cases and maintaining and good relationship with customers.
  • Collecting and analysing information and data on customer segments and suggesting changes for optimization.
  • Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

 
Requirements

  • At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in Online Gaming sector
  •  An excellent understanding of VIP expectations and delivering a first-class service.
  • Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.
  • Sales experience will be considered an advantage. 
  • Fluent in English and native Finnish
  • Possessing an Analytical mind-set
  • Excellent reporting skills using Word, Excel and PowerPoint.
  • Very well organized.
  • Able to work on own initiative
  • Detail oriented
  • Ability to work closely with other departments

Pesquise também por: Finnish  |  VIP  |  Account  |  Manager  |  igaming

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