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Service Portfolio Manager

ID:
5530402
Data:
13-06-2018
Empresa:
Connect 44 AG
País:
Suiça
Localidade:
Zürich
Categoria(s):
Informática e Tecnologias

Registada há 5 anos no SAPO Emprego 133166 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Your responsibilities

  • Analyse business requirements for ICT services and align with business goals in cooperation with the strategy management in corporate service and business divisions
  • Create and maintain the service portfolio roadmap and manages its life cycle
  • Assess requirements regarding adjustments, additions and further development of the service portfolio
  • Create and maintain key financial data (budget) & KPI's per service/group, coordinates the goals with Financial Management
  • Manage and assess the quantity/price situation of the services and initiate required changes
  • Define service strategy and manages its life cycle
Additional shared responsibilities are
  • Responsible for the SLA's and framework agreements between IT and the business partners
  • Responsible for the adjustments to the product catalogue, price list, product descriptions and illustration in the online shop
  • Create customer-specific solution offers and maintenance of the offer portfolio
  • Measure and evaluate the service KPI and identify consequences (target achievement), as well as defining metrics to measure quality progress
  • Execution of decision preparations and profitability analyses; checking the achievement of objectives
Your profile
  • Bachelor or Master's degree in Information Technology/Engineering or Business Administration or equivalent
  • Minimum 8 years relevant working experience
  • ITIL V3 foundation certificated (minimum)
  • Good analytical skills and structured working methods
  • Team player, flexible and resilient personality
  • Independent and self-reliant action in the field of service management
  • High proficiency in spoken and written English and German is an advantage

Employment Type: Permanent
Duration:
Work Hours: Not Specified
Salary Currency: British Pound . GBP
Salary Period: Annual
Salary (Additional):

Pesquise também por: Service Portfolio Manager

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