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System Administrator/3rd Line Support/Technical Le

24/7 Recruitment
Informática e Tecnologias

Registada há 5 anos no SAPO Emprego 133165 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

System Administrator/3rd Line Support/Technical Lead - ITIL - Senior

Must have skills:

  • Windows 2003, 2008, 2012
  • Active Directory
  • SCCM 2012
  • Scripting knowledge using Powershell
  • Packaging
  • Distribution

The following tasks will be requested:

  • Participate in the 3rd line support, Problem Management and on-call standby service;
  • Follow-up of reported problems and escalated incidents
  • Serve as technical lead for designing, planning, assessing, implementing and/or migrating of the production environment for HQ and Delegations;
  • Interact with service owners, operations managers and service teams to have a holistic view on the service and advise as needed;
  • Management of central monitoring infrastructure;
  • Implementation of test environment and "Proof of Concept" (POC);
  • Participation in training seminars for IT officers;
  • Improve knowledge and competencies;
  • Debugging and analysing of reported problems and escalated incidents;
  • Drafting operational guidelines, procedures, installation notices and scripts for the integration, installation and upgrade of aforementioned component services;
  • Assistance with roll-out of new ICT infrastructure projects;
  • Operate in accordance with the defined ITIL processes and procedures;
  • Preparation and test of new reference configurations (CRB) for any supported hardware;
  • Integration and testing of new software versions, service packs and configuration changes;
  • Intervention on ICT infrastructure (workstations, peripherals, etc);
  • Perform patching and software deployments operations;

Knowledge and skills:

  • ITILv3 certification(s);
  • Expertise in Client management and software deployment using LANDesk or similar (installation, upgrading, patching);
  • Proven experience in deploying and managing Windows10 environments
  • Excellent knowledge of MS Office products (2K10/13/16/365)
  • Proven experience in managing GPOs, PKI, MDT, Bitlocker
  • Excellent understanding of Windows 7 client environment;
  • Internet environment administration (browsers, IIS, TCP/IP).
  • Windows configuration & troubleshooting (registry, configuration files ...);
  • Understanding of TCP/IP protocol and related services in a Windows Server environment (DNS, DHCP, WINS);
  • Experience working with McAfee ePO server;
  • Hardware environment interventions (PC, Server, printers and other peripherals, cabling, etc.);
  • Scripting skills;
  • Capable to communicate with end-users to give support on escalated incidents;
  • Experience in automating OS deployments, reinstallations or migrations;
  • Experience preparing and maintaining Reference Configuration PC image;
  • Strong knowledge of LANDesk or similar for Client management for monitoring, alerting and reporting;
  • Experience of App-V administration and maintenance, configuration and packaging;
  • Excellent VB and PS skills; Experience in automation/industrialisation of installation packages;
  • Ability to write technical notes in English;
  • Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in team working;
  • Good communication skills ;
  • Quick learning ability is required, being organized, versatile and a results-oriented team player;
  • Experience in providing support for enterprise environment;
  • Ability to cope with fast changing technologies and environments.
  • Experience in knowledge transfer and competencies to the 2nd level support;
  • Strong experience in improving operational processes through documentation and automation following ITIL methodology


MCSA Windows 10 or Windows 7:

- Exam 70-697: Configuring Windows Devices

- Exam 70-698: Installing and Configuring Windows 10

Employment Type: Any
Duration: 6-months Extendable
Work Hours: Not Specified
Salary Currency: Euro . EUR
Salary Period: Annual
Salary (Additional): Negotiable



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