Detalhe da Função
Role overview
This position will provide all round DBA support across the full Oracle Tech Stack (Database, Middleware and E-business suite. This will involve dealing with Incidents, requests and Changes for our Managed Services customers, liaising with technical, Service Delivery teams and will also involve occasional client visits.
This role would Database administrator who has had previous experience of working in a Managed Services team and would be used to a fast moving environment.
Key responsibilities
- Proactive Management of customer environments through:-
- Monitoring, Housekeeping, maintenance, Patching, upgrade recommendations
- Identify and implement proactive changes to ensure availability of client systems
- review client environments, confirm required CI's to ensure that Incidents are raised with pertinent information and are reportable for Trend Analysis
- Reactive support of customer environments
- Identify risks to the customer and/or Escalate to SDM
- Respond to alerts/Client requests
- Provide Technical input to client reviews
- Maintain and develop technical knowledge and skills
- Complete customer reports (ad hoc and Service Reports)
- Support team Incident and Problem resolution
- Assist in Technical pre-sales and support transitions
- Provide support on a 24x7 basis on a rotational basis
- Evaluate and promote new technologies
- Feed into Service Improvement
Must have skills/modules
- Oracle Database Administration 11g/12c
- WebLogic
- Oracle E-business Suite Administration
- 12C OEM
- RAC Configuration
- Unix/Linux O/S configuration
Nice to have skills/modules
- SQL Server Administration
- OBIEE Installation/Configuration
- SOA
- UPK
- Windows Server Administration
- DBAAS/IAAS
Employment Type: Permanent
Duration:
Work Hours: Full Time
Salary Currency: Australian Dollar . AUD
Salary Period: Annual
Salary (Additional): competitive