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English Customer Advisor – Hotel Reservations

ID:
7065125
Data:
27-08-2019
Empresa:
Webhelp Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Through evolution and acquisition, today Webhelp is a 35,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries.

Since its inception, Webhelp has grown significantly with more than 250 partners being served by our global teams which cross more than 295 countries and more than 90 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

Registada há 3 anos no SAPO Emprego 358 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Work for one of Europe’s fast-growing and exciting startups in the Tourism industry!

Your mission:

  • You will help customers with their last-minute bookings
  • You will use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia.
  • You will proudly provide excellent customer service by managing expectations and claims in a very positive, polite and diplomatic way.

Who we’re seeking:

  • Your English is excellent, and you have a very clear accent
  • You adapt well to multitasking several applications at once 
  • You have great listening and communication skills (previous experience in customer service is a plus)
  • For non-EU residents, it is mandatory to have a valid work permit

Salary and other goodies!

  • Benefits package: Increased pay for the evening schedule, performance bonus, meal allowance, transportation allowance, two extra salaries per year
  • Relocation package: Up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€

Life at our company

  • Work with adventurous people from over 15 nationalities
  • Free training, professional development, and career evolution
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!

Pesquise também por: english  |  contact center  |  job language

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