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Costumer Care Specialist_French Language (M/F)

ID:
745683
Data:
17-05-2012
Empresa:
Sitel Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Saldanha
Categoria(s):
Call-Center, Helpdesk e Telemarketing Línguas e Tradução Informática e Tecnologias

Descrição da Empresa

Sitel is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 550 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.

Registada há 3 anos no SAPO Emprego 235 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Summary of Primary Job Responsibilities

Currently we are now recruiting for one of our most important clients in the field of Headphones' Professional Audio, for the position of Costumer Care Specialists (Inbound). They put together its headphone brand with vogue, sports, rock and other popular words. Headphones assemble leading, sophisticated, durable earphones producing engineering feature exceptional sound effects. In this way, we are looking for a professional who enthusiastically respond to inbound calls from members seeking assistance with their devices.

Education

High School diploma

Experience Target

Customer Care Experience
Troubleshooting experience
Email and chat support experience (Preferable)

Knowledge/Skills/Abilities

French Native Speaker (Eliminatory)

High lever for understanding English (training will be provide in English)

Ability to actively listen and determine customer needs
Excellent Communicational skills - typing skills for a chat or email environment

Capability to follow written guidelines for RMA processes and input customer data

Team building and leadership skills
Proficient in dealing with Headphones Professional Audio


Other

Full-time

 

In Sitel Lisbon, our biggest asset is our people and is for them that we work every day to make our company one of the best places to work in Lisbon. Come and meet Sitel!

We want to mean more, counting on you!!

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Pesquise também por: inbound  |  apoio técnico  |  francês

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