Summary of Primary Job Responsibilities
Currently we are now recruiting for one of our most important clients in the field of Headphones' Professional Audio, for the position of Costumer Care Specialists (Inbound). They put together its headphone brand with vogue, sports, rock and other popular words. Headphones assemble leading, sophisticated, durable earphones producing engineering feature exceptional sound effects. In this way, we are looking for a professional who enthusiastically respond to inbound calls from members seeking assistance with their devices.
High School diploma
Customer Care Experience
Email and chat support experience (Preferable)
French Native Speaker (Eliminatory)
High lever for understanding English (training will be provide in English)
Ability to actively listen and determine customer needs
Excellent Communicational skills - typing skills for a chat or email environment
Capability to follow written guidelines for RMA processes and input customer data
Team building and leadership skills
Proficient in dealing with Headphones Professional Audio
In Sitel Lisbon, our biggest asset is our people and is for them that we work every day to make our company one of the best places to work in Lisbon. Come and meet Sitel!
We want to mean more, counting on you!!