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Costumer Care Specialist_French Language (M/F)

ID:
745683
Data:
17-05-2012
Empresa:
Sitel Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Saldanha
Categoria(s):
Call-Center, Helpdesk e Telemarketing Línguas e Tradução Informática e Tecnologias

Descrição da Empresa

We are Sitel

Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.

We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.

Registada há 6 anos no SAPO Emprego 3386 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Summary of Primary Job Responsibilities

Currently we are now recruiting for one of our most important clients in the field of Headphones' Professional Audio, for the position of Costumer Care Specialists (Inbound). They put together its headphone brand with vogue, sports, rock and other popular words. Headphones assemble leading, sophisticated, durable earphones producing engineering feature exceptional sound effects. In this way, we are looking for a professional who enthusiastically respond to inbound calls from members seeking assistance with their devices.

Education

High School diploma

Experience Target

Customer Care Experience
Troubleshooting experience
Email and chat support experience (Preferable)

Knowledge/Skills/Abilities

French Native Speaker (Eliminatory)

High lever for understanding English (training will be provide in English)

Ability to actively listen and determine customer needs
Excellent Communicational skills - typing skills for a chat or email environment

Capability to follow written guidelines for RMA processes and input customer data

Team building and leadership skills
Proficient in dealing with Headphones Professional Audio


Other

Full-time

 

In Sitel Lisbon, our biggest asset is our people and is for them that we work every day to make our company one of the best places to work in Lisbon. Come and meet Sitel!

We want to mean more, counting on you!!

Pesquise também por: inbound  |  apoio técnico  |  francês

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