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Report Specialist - Lisbon

ID:
5010047
Data:
13-02-2018
Empresa:
Sitel Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

We are one of the world’s leading outsourcing providers of customer experience management. 
Great customer experience starts with great people that are well trained and equipped to add value to and address the needs of the customers. 

As a customer experience provider, Sitel offers a range of career opportunities throughout our global locations. We seek individuals who can build trust with our clients, deliver operational excellence, coach and inspire others and lead global support teams. Additionally, we are committed to helping to cultivate life and job skills in our passionate people who share a desire to develop both personally and professionally. 

Become part of our Sitel team and experience your career now. 

Registada há 7 anos no SAPO Emprego 2205 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

We are Sitel

We are a leading global outsourcing provider of customer experience management with 150 offices across 24 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver more than 2.5 million unique customer experiences every day.

 

We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.

 

 

Your Role

As a Report Specialist you support Sitel’s operations across a wide range of services, you will be responsible for the production of both Operational and Financial Key Performance Indicator (KPI) reports, in order to help with management decisions.

  • Collect and collate Operation and Financial KPI data from our Operations
  • Create, develop and automate reports that reflect such data
  • Deliver reports to the Business Analyst team

 

What we are looking for

  • Proficient English level (C1 minimum)
  • Proficient with Microsoft Office especially Excel (e.g. Pivot tables, macros, VLOOKUP)
  • Ability to communicate KPI data and forecasts to employees at all levels
  • Ability to work proactively and independently
  • Intermediate knowledge of contact centre management and related calculations
  • Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to detail

 

 

 

 

 

Our Offer

At Sitel we believe our staff are the most important asset, we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are:

 

  • Gross Basic salary (x14)
  • Monthly meal allowance
  • Private health insurance (applicable after 6 months) with a Doctor on-site
  • 22 vacation days per annum
  • Opportunity to support one of the largest and well-known start-ups in the world
  • Great office environment & location in Lisbon, Portugal
  • Work in a multicultural/international setting
  • Further training and development available through SITEL’s online University
  • Future Career opportunities to grow inside Sitel

 

We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times.

 

Application

We will screen and interview candidates continuously, so please apply on-line via our career portal as soon as possible. We will close the position down once we have found the right candidate.

We look forward to hearing from you.

 

For non-EU applicants it is mandatory to hold a valid work permit.

Pesquise também por: excel  |  analise  |  business analyst

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