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English Customer Service - fashion industry (m/f)

ID:
7283815
Data:
04-10-2019
Empresa:
Teleperformance Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação.

Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, a Teleperformance Portugal tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

A nossa equipa é multicultural, altamente qualificada e extremamente competente, oferecendo um vasto leque de soluções omnicanal integradas, tecnologia e os mais altos padrões de segurança.

Junta-te à nossa equipa!

Registada há 10 anos no SAPO Emprego 1565 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

If you are a great communicator who’s passionate about the fashion industry, this is the perfect job for you! We’re looking for pro-active and motivated people to work with a clothing multinational company that owns some of your favorite brands. You’ll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, you’ll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!

Our Client
Our client is an American clothing company with a history of 135 years. The multinational is present all over the world, being one of the largest global apparel companies. Today, this company has nearly $9 billion annual revenues thanks to a combination of strategic acquisitions and by successfully growing their brands globally.

Responsibility
• Ensure an adequate response time while delivering the highest possible service;
• Assist, by phone or through written support, to any of the customer’s questions and concerns regarding the service;
• Maintain excellent quality and efficiency to achieve our team targets;
• Identify and process orders that may be fraudulent;
• Provide Information regarding shipping and delivery;
• Advice our customers on a high level, providing updated help guides and meeting their individual needs.

Your Profile
• Native written and verbal communication skills in English;
• Good level of English, written and spoken;
• Social media responsiveness, including tracking and responding to customer comments;
• Ability to ensure positive delivery of messages to our customers;
• Ability to create upsell and cross-sell opportunities;
• Ability to manage in an efficient way several emails;
• Problem-solving skills;
• Good argumentations skills.

Our Offer
• Excellent work opportunity in a leading multinational company;
• Availability to work from Monday to Sunday, 7 am to 7 pm;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Long-term development opportunities;
• Private health insurance after 6 months of employment;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Pesquise também por: customer service  |  fashion industry

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