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Networking Technical Consulting Engineer

Cisco Portugal
Informática e Tecnologias
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Registada há 9 anos no SAPO Emprego 22 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

What You'll Do

Do you have a strong Computer Science, Computer Engineering, or Telecommunications background with a real passion for Networking? The Core Architecture and Technology Solutions (CATS) team focuses on all Cisco’s core platforms, encouraging a culture of discovery and engagement with partners across the service chain and with many of Cisco’s business units. The team provides outstanding support to customers experiencing crashes and memory leaks, while feeding their appetite for learning new technologies.

Who You’ll Work With

Cisco's Technical Services is team of best-in-class technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco TAC provides live technical support through multiple channels, whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.

Who You Are

The CATS Technical Consulting Engineer is a rare individual – below are the skills that you have or you’ll acquire them after joining Cisco:

  • You'll provide technical support regarding the company's proprietary systems and software.
  • You enjoy assisting customers in solving hardware/software related issues on various platforms.
  • You can provide top level technical support for router and switch architecture (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/Jabber consultation to independently fix & debug product problems.
  • You'll apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
  • You effectively utilize moderate to complex lab setups to recreate and solve problems.
  • You will submit complete and correct defect reports in area of expertise.
  • You'll be acting as a technical authority and providing support on a world-wide basis.
  • You can work with minimal supervision and no instruction on routine work and general instruction on new assignments

Minimum Qualifications

  • Typically requires a BSc in networking, computer science or electronics or equivalent to 1 to 2 years of related work experience
  • You have general knowledge of the networking industry, Cisco products, and protocols
  • You have technical expertise and extensive customer service/support experience as well as ability to handle customer issues/problems
  • Effective written and verbal communication, including strong negotiating, influencing, time management, organization and soft skills
  • Ability to work effectively with and provide mentorship to other members of the work group.
  • CCNA or CCNP level networking knowledge
  • Proficient in one or more Programming languages (C+ C++, Java, Python)

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

Pesquise também por: engineer  |  network  |  technical  |  redes


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