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English Customer Service for Hotels Project (m/f)

ID:
7541486
Data:
13-11-2019
Empresa:
Teleperformance Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 10 anos no SAPO Emprego 1464 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Do you have a passion for the tourism industry? We are looking for someone who loves to communicate and is ambitious enough to take responsibility on assuring client satisfaction for a world leading hotels chain.
As a customer service representative, you’ll have the chance to be part of the success of a global brand, learning and developing to be the best in an ever-evolving role.
You will be based in Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.

Our Client
Our client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries. It is a company based on human values and diversity, known for innovation and guest experience.

Responsibility
• Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand;
• Handling customer inquiries with the highest degree of courtesy and professionalism;
• Create opportunities to engage with the customers, approaching all their questions and doubts;
• Manage customer queries about hotel availabilities, amenities and facilities/location and access to their accounts, payments and answer any queries regarding the loyalty program.

Your Profile
• Experience working in a customer support related role in different channels (email, webform and telephone);
• Familiarity with Social Media
• Experience with LiveChat and Instant Messaging services (preferential);
• Able to accomplish GDPR compliance politics;
• Proficient level of English (C2);
• Excellent communication skills: verbal, written and listening skills;
• Ability to solve customer problems;
• Flexible and quick learner, able to adapt continuously;
• Ability to multi-task and work under pressure;
• Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).

Our Offer
• Work location: Lisbon;
• Work Schedule: 40 hours per week
• Renewable employment contract with basic remuneration plus food subsidy;
• Health Insurance after 6 months;
• Possibility to live in one of our apartments;
• Initial flight expenses refund and annual complementary return flight to your home country (within Europe);
• Free Portuguese language courses and training opportunities;
• Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
• Participation in events, workshops and other activities;
• Excellent opportunity to work in a leading multinational company;
• Personalized career progression programs.

Pesquise também por: customer service  |  project  |  hotels

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