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Content Reviewer (Spanish Speaking)

ID:
7596172
Data:
20-11-2019
Empresa:
Majorel
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

 We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture. 

We serve your customers by combining the best of people, technology and innovation. We truly believe that the greater the use of technology, the more human we can be. Because service is a human thing, even when it’s delivered by a robot.

We have more than 500 clients, many of which we’ve been working with for over 10 years. As an industry leader, we offer you the most reliable solutions. Some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them.

 

Find more about us https:// 

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Detalhe da Função

Job Title:               Content Reviewer (Spanish Speaking)

Reporting to:         Team Leader

Location:                Lisbon

Contrac Type:        6 Months

 

Overall Job Purpose

 

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users.  As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be responsible for optimal quality and productivity levels.

 

Duties & Responsibilities

 

  • Responsible for evaluating online social media, web page content and advertising content in conjunction with client policy

  • Visually navigate and review images, videos, accounts and text-based content

  • Escalate violations of client policies using internal tools

  • Maintain a high level of quality in each case that you review

  • Achieve weekly productivity deliverables as part of daily workflow

  • Balance priorities of daily workflow tasks in line with client needs

  • Opportunity to participate in client meetings to discuss findings and make on-going recommendations

  • You may be required from time to time to support different workflows/products/markets

 

Required Qualifications & Experience

 

  • Fluency in written and spoken English and the required language for this role is essential

  • Experience navigating internet websites including social media, commercial websites etc.

  • Broad knowledge of current  national and international political, historical and social news

  • Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material

  • Proven ability to deliver highest quality results while paying strict attention to detail

  • Ability to be flexible and adaptable to meet changing business needs

  • Ability to work in a fast paced environment with high volume and complex demands

  • Can remain positive during challenging assignments

  • Strong work ethic and ability to work with minimal supervision

  • Intermediate I.T skills with the ability to quickly learn new tools

 

Competencies

 

  • Solutions Orientated

  • Initiative

  • Collaboration

  • Organisational commitment  

  • Customer Focus

  • Teamwork

  • Organisation & Planning

  • Results Orientated

  • Attention to detail

  • Problem Solving & Information Gathering

  • Resilience & Adaptability



 

What we offer

 

  • Vibrant, multi-cultural environment

  • Career & Personal Development

  • Quarterly performance bonus

  • Comprehensive Benefits Package

  • Subsidised Health Insurance

  • Access to Discount Schemes

  • E learning access

  • Paid Annual Leave

 

About Majorel

 

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

 

Majorel is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.

 

Disclaimer

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Pesquise também por: Spanish  |  Customer  |  Helpdesk  |  Call

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