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Service Manager Officer

Claranet Portugal
Administrativo e Secretariado
Intervalo salarial:
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Registada há 5 anos no SAPO Emprego 454 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience.


We are Claranet and if you share our beliefs, we are looking for you!


Because we aspire to do more and better, we are looking for an IT Service Management Officer to integrate our internal team, based in Lisbon.


Your responsibilities include:

  • Supports control of service level agreements (SLAs) and operational level agreements (OLAs), ensuring they are in place with both external and internal teams;
  • Liaise with other IT service functions to make sure that services are maintained;
  • Supports global service delivery management within applicable contrated terms
  • Define service schedules, work internally to allocate resources with operational teams and monitor progress;
  • Align service objectives with service teams ensuring its clearness;
  • Supports process of issue identification and resolution;
  • Supports risk management and tracking process;
  • Monitor and manage scope;
  • Supports cost accounting providing data in order to ensure revenue assurance and/or service profitability management;
  • Supports service documentation;
  • Promote, control and ensure service reporting;
  • Foster partnership with customers/stakeholders/sponsors.


You must have:

  • Organized;
  • Detail-oriented;
  • Adaptative to continuous change environments;
  • Good communications skills with other teams;
  • Active listening;
  • Customer-focused mindset;
  • Knowledge of related software tools;
  • Critical thinking and problem solving;
  • Flexibility and adaptability to continuous change environments;
  • Time management aware;
  • Analytical skills;
  • Comfort with data centric environment;
  • Able to tolerate stress;
  • Goal and result oriented.


We offer:


  • Regular professional development;
  • Health insurance, with family package;
  • Office facilities for meals and snacks;
  • Regular teambuilding programs;
  • Friendly workplace.



Workplace: Lisboa


Claranet, Helping our customers do amazing things!

Pesquise também por: Service manager


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