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Customer Support Specialist M/F – English + French

ID:
7765129
Data:
13-12-2019
Empresa:
ManpowerGroup Portugal
País:
Portugal
Distrito:
Todo o País
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 8 anos no SAPO Emprego 5924 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Customer Support Specialist (M/F) - Porto

 

Would you like to have an interesting and exciting job in a growing and innovative sector? Do you like to travel? If your answer is yes, then start working with us! 

 

ManpowerGroup Portugal, world leader in Human Resources services, is looking for an energetic, customer-oriented professional to join our exciting project with our client. You will provide front line customer support by interacting daily with customers via phone, e-mail and forums.

 

Responsibilities:

  • Deal directly with customers by phone and email
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints within a 1-2 business-day turnaround
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated manager or director
  • Keep accurate records of customer inquiries, interactions, and details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Troubleshoot technical problems and escalate bug reports to management
  • Performs additional tasks according to business needs

 

Requirements:

  • Fluency in English - both written and verbal
  • Fluency in one or more of the following languages: Spanish or French or German or Italian or Dutch
  • Excellent customer care skills
  • Excellent knowledge of MS Office applications and very good typing skills
  • Good organizational and problem solving skills
  • Ability to work under targets and with deadline
  • Sense of discretion around confidential information
  • Strong time management/prioritization skills and multi-tasking ability
  • Ability to work independently and in a team, anticipate problems and suggest solutions

  • Able to handle difficult conversations with patience
  • Experience in a multinational environment is an advantage

 

What would be considered as an advantage:

  • Experience with relevant applications, including but not limited to:
  • Web-based content management Systems
  • CRM/Customer Support Tools
  • Social Media Applications (Facebook, Twitter, etc.)
  • Hands-on experience with user-generated content (either personally or professionally)

 

 

Workplace: Matosinhos - Porto

 

Pesquise também por: APOIOAOCLIENTE

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