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Team Leader Customer Care - French Speaker


Registada há 10 anos no SAPO Emprego 480 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

ABOUT THE COMPANY

Our client is a global business process outsourcer, specialized in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. Following their growth strategy, they intend to strengthen their international team in Lisbon by recruiting a Team Leader for the Customer Support Team with native/fluent level of French.

ASSIGNMENTS

- Taking care of our customer’s requests, catering to their needs and expectations and respecting internal policy in terms of quality and following set deadlines;
- Develop in-depth knowledge of different aspect of the product and liaise with internal services on behalf of our members;
- Managing the analysis of customer needs, giving personalized advice, providing recommendations and solutions;
- Centralize issues brought up by our customers, will analyse the processes and procedures and will make proposals aiming to improve them;
- You will join a young and dynamic team who provides an exceptional service.

PROFILE

– 1 year experience minimum as a team leader for customer advisors;
– Excellent relational abilities in order to interact in a professional way with his various interlocutors;
– Passion for delivering exceptional service;
– Excellent communication and interpersonal skills as well as written language proficiency (French + English mandatory);
– Problem solving and decision making skills, proactive and a good team player;
– Ability to work with autonomy;
– Organizational skills and respect for deadlines.

APPLY

- Location: Lisbon
- Attractive salary pack.

Pesquise também por: french team leader customer

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