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Guest Relations Agent - Pine Cliffs Resort

ID:
8001099
Data:
19-01-2020
Empresa:
Pine Cliffs Resort
País:
Portugal
Distrito:
Faro
Categoria(s):
Hotelaria e Restauração
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

O Pine Cliffs, a Luxury Collection Resort é um dos resorts de luxo mais prestigiados e premiados da Europa, oferecendo uma localização privilegiada e espetacular frente ao mar, na magnífica costa algarvia, a sul de Portugal.

O Pine Cliffs Resort é gerido pela marca The Luxury Collection – Marriott International, que oferece um conjunto diversificado de opções de alojamento, oportunidades de investimento e um estilo de vida de luxo para toda a família.

Registada há 1 ano no SAPO Emprego 104 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Job Summary:

- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests;
- Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions;
- Verify/adjust billing for guests;
- Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages;
- Clear departures in computer system;
- Coordinate with Housekeeping to track room status and guest concerns;
- File guest paperwork or documentation;
- Operate telephone switchboard station;
- Run and check daily reports, contingency lists, and credit card authorization reports;
- Supply guests with directions and information;
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction;
- Arrange transportation for guests/visitors;
- Count and secure bank at beginning and end of shift;
- Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Location Pine Cliffs, a Luxury Collection Resort, Algarve, Praia Da Falésia, Albufeira, Portugal

Want to join us? Apply now!

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