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Portuguese social media marketplace project (m/f)

ID:
8042373
Data:
24-01-2020
Empresa:
Teleperformance Portugal
País:
Portugal
Distrito:
Lisboa
Localidade:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 10 anos no SAPO Emprego 1513 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

We are looking for a communicative person with the desire to work with one of the world’s leading companies in the social networking industry. We are ready to have you on our team and provide you with the opportunity to start an international career. Your main goal will be to ensure a positive overall outcome at the end of each interaction while adapting your approach to each customer. You will also manage information and address commerce related questions and contribute to the improvement of our internal processes.

You will have the constant support of our team in order to achieve successful career growth. Ready for the challenge?

Our Client
Social interaction has been reinvented through Social Media and is continuously adapting to new technologies. Our client is one of the world's leading companies in the industry of Social Media, with hundreds of millions of daily users.

Responsibility
• Gather important information;
• Identify troubleshoot issues;
• Perform triage requests;
• Provide communications support between teams and business partners;
• Share insights during official meeting check-ins in order to improve processes.

Your Profile
• One to three years’ experience in customer service;
• Native Portuguese speaker and fluent in English (minimum C1 level);
• Passionate about providing an outstanding customer experience interaction;
• Exceptional communication skills with grammar and typing accuracy;
• Be attentive to customers, recognize their needs and offer them an appropriate solution;
• Ability to collaborate and work effectively in a team;
• Great listener and problem solver with analytical skills;
• Ability to educate customers on policy and product questions;
• Capable of reading developer documentation that might be more technical than a normal support manual;
• Basic Excel knowledge.

Our Offer

• From Monday to Sunday 7AM - 7 PM
• Excellent job opportunities in a dynamic, leading multinational company;
• Possibility of cooperation with leaders of different industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sports activities, and organized event.

Pesquise também por: marketplace  |  social media

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