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Dynamics Business Support Engineer

ID:
8044220
Data:
24-01-2020
Empresa:
Shore
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Informática e Tecnologias
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

A Shore é uma consultora na área de TI, a actuar desde 2007, com uma abordagem diferenciadora, tendo maior foco nas pessoas que a compõe e na satisfação dos seus clientes, apresentando sempre uma flexibilidade que permite adaptar-se de forma rápida aos pedidos dos clientes.

Registada há 6 anos no SAPO Emprego 3330 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Shore is an IT company based in Lisbon, with 10 years of experience in outsourcing, consulting and software development. We are now looking for Dynamics Business Support Engineer, find below the requirements of this oportunity.
 
Responsibilities:
• Be part of a team and develop your skills and specialized expertise as you solve complex technical issues in Microsoft Dynamics 365 Business Central.
• Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft
• Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers’ needs and deliver customer desired outcomes
• Be a Microsoft ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems. Document your knowledge and share it with others
• Manage relationships with your customers and provide technical documentation for the troubleshooting steps
• Report software bugs and be an advocate for product improvement using customer suggestions
• Use tools for debugging and root cause analysis
• Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems 
• Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues
• Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
• Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc. 
• Present technical content to various audiences including customers, partners, and internal stakeholders
 
Qualifications:
Required:
• A working knowledge of Dynamics NAV, Dynamics 365 Business Central or other ERP products including cloud enterprise applications
• Good knowledge of Microsoft SQL – administration, troubleshooting, performance tuning, tracing and analysis. Azure SQL Knowledge is a plus.
• English Language: fluent in reading, writing and speaking
• Excellent Communication Skills - verbal, listening, and written (including technical writing)
• strong customer service, accurate and logical problem-solving skills
• Interpersonal and relationship skills proven through work experience
• Passion for lifelong learning and personal and professional development
 
To appy, please send us your resume (in english) with the reference “Dynamics Business Support Engineer”

Pesquise também por: Dynamics Business Support Engineer

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