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Dutch Customer Service Advisor | Porto

ID:
8046023
Data:
24-01-2020
Empresa:
Elevus - People & Business Results
País:
Portugal
Distrito:
Porto
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 10 anos no SAPO Emprego 902 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Elevus is recruiting a Customer Service Advisor, fluent in Dutch, to work at our client’s office in Porto.
Our client is a leading industrial gases and engineering company, with operations in more than 100 countries.

Activities to be developed:

Resolve all queries from customers and sales colleagues in a high efficient and timely manner ensuring customer’s loyalty to the Brand and enhanced Customer Experience.

  • Complex Claims handling according to the Service Level Agreement;
  • Excellent ability to build and maintain business relationship with clients;
  • Managing and resolving customer critical business situations;
  • Billing Process management;
  • Supports continuous process improvement and quality;
  • Deliver a high-quality service with efficiency.

Required key skills:

  • Analytical, detailed oriented and excellent problem solving skills;
  • Ability to multi-task, prioritize and manage time effectively;
  • Communication skills - verbal / written / active listenin;g
  • Able to work under pressure and in a high volume workload environment.

Required qualifications:

  • Degree in Finance, Business Management, Accountancy or related course – preferred;
  • Previous experience with Customer Service/Support;
  • Good knowledge in SAP and Excel – preferred;
  • Dutch native or C2 and English level at least B2.We look forward to hearing from you!

Pesquise também por: customer  |  support  |  multinational

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