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Customer Service Product Specialist (French Speaki

Betting Connections
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

With more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry.


Registada há 3 anos no SAPO Emprego 709 ofertas anunciadas nos últimos 6 meses

Detalhe da Função



You will be an advocate for the voice our client by diving deep and leveraging CS data and customer feedback to drive improvements, and highly participate in building a culture of relentless customer focus.

It will be your mission to bring potential experience issues and opportunities to light, as well as to influence and facilitate action plans to tackle those.

You’ll also be a key contributor to developing and improving CS channels, systems, processes and Self-Service solutions.


Ongoing analysis of Customer Service cases, Self-Service solutions performance and conversations trends in order to identify customer issues, as well as contact deflection and strategic automation opportunities
Investigate and assess unmet customer needs and customer journey bottlenecks, liaise accordingly with the relevant stakeholders in order to improve end-to-end CX and CS metrics results
Support the implementation and development of a CX methodology & Voice of Customer program to drive change, innovation and improvement of existing products and features
Organize in-house workshops around a variety of topics in relation to CS agents operational experience, information workflow and customer journey in order to raise awareness and drive improvement
Build up and manage the external Knowledge Base (Help-Center) in an effective manner so that the audience has the required and confined access to information; Responsible for keeping the articles organized, fresh, informative and appealing at all time
Design, build and maintain user flows and chatbot conversational/dialog flows that quickly and effectively guide our customers to the answers and solutions they are looking for
Study, evaluate, and participate in improving our systems and processes towards better efficacy and efficiency in the service
Assist and conduct usability assurance testing (UATs) of CS related products and features as required; document and clearly communicate the testing results
Any other tasks, as assigned by the company


Languages: French (native) and English (Fluent)
Extremely strong French language and writing skills with attention to detail, accuracy, grammar, spelling and phraseology
Excellent verbal and interpersonal communication skills in general
Detail oriented, organized, with high attention to accuracy and quality of results
Forward thinking, creative mindset and reasoning ability; must be able to anticipate and solve problems
Open-minded, collaborative, strong team player that can leverage the multiplier effect in cross-functional collaboration
Strong customer focus with the ability to work under pressure
Effective time management skills & a strong sense of initiative
A demonstrated ability to self-motivate, and be flexible within a fast-paced and changing environment
Previous experience with AI and Chatbot solutions considered a plus

Pesquise também por: customer service


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