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Russian and Ukrainian Quality Analyst (m/f)

Teleperformance Portugal
Recursos Humanos
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 10 anos no SAPO Emprego 1650 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The Quality Analyst will be a single point of contact in terms of Quality for its market working closely with the Client, the Trainer, the Supervisors and the other QA’s.
With a very strong product knowledge, this QA should be on the ground all the time, with eyes fully open identifying any improvement opportunities and building reports on the teams results.

Our Offer
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Your Profile
• Native or near native Russian speakers, with fluency in Ukrainian (mandatory);
• Must have VISA permit that allows living and working in Portugal;
• Interest and passion for Quality (experience is a plus);
• Solid experience in contact center, understands contact center business and trends;
• Bachelor degree or Graduate (preferentially);
• Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);
• Achievement oriented and customer oriented;
• Good communication skills;
• Diversity orientation and judgement capability.

• Monitoring all contacts between agents and customers;
• Identifying and suggesting improvement opportunities;
• Ensuring the success of preventive and corrective actions;
• Promoting actions to optimize the achievement of Key Performance Indicators;
• Providing one-to-one coaching to Agents (aligned with the Supervisors) and identifying training needs with the Trainer.



Pesquise também por: quality analyst  |  russian


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