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Russian and Ukrainian for Supervisor (m/f)

Teleperformance Portugal
Recursos Humanos
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 10 anos no SAPO Emprego 1694 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team and managing them on a daily basis.

• Ensuring the team’s development, monitoring and evaluation;
• Motivating the team;
• Managing the team daily, according to internal policies;
• Ensuring the accomplishment of the Key Performance Indicators;
• Developing action plans for continuous improvement.

Your Profile
• Russian and Ukrainian native/nearly native speaker and fluency in English (minimum B2);
• VISA permit that allows the person to work in Portugal (mandatory);
• Experience managing teams in a contact center environment (preferable);
• Open to new technologies and social media;
• Ability to identify and grow talent, lead, motivate and coach direct reports;
• Proven ability to establish and develop effective teams, manage their performance;
• Proven ability to identify training needs and support development of programs;
• High level of integrity as demonstrated personally and professionally;
• Proven ability to coach in one-on-one and also in a team setting;
• Able to adapt quickly to changes in workflow;
• Proficient in conflict management;
• Outstanding customer service skills;
• Demonstrated proficiency in multi-tasking and prioritization.

Our Offer
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Relocation package;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Pesquise também por: supervisor  |  social media  |  russo


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