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Technical Support Engineer

ID:
8355282
Data:
04-03-2020
Empresa:
SpotON Connections
País:
Malta
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. Our highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role across all functions, ranging from entry level to senior level positions.

We currently have more than twenty five staff working at our offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018. We ensure that we are constantly updated on the market place, current trends, business news, and job opportunities within every sector that we recruit for, and we are constantly looking to expand into new areas as demand for our offerings continues to increase.

Registada há 2 anos no SAPO Emprego 743 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

TECHNICAL SUPPORT ENGINEER
Malta

As Technical Support Engineer, you’ll act as the Single Point of Contact (SPOC) during incidents affecting our client’s services, communicating both with internal and external stakeholders.

 

Responsibilities:
Offer 2nd line support and escalate and resolve cases promptly
Be an important part in the development life cycle
Support via our service management tool, telephone, email or any other internal communication tool
Troubleshoot, resolve issues and solve service requests
Properly escalate unresolved issues to appropriate internal teams
Prioritise and manage several open issues simultaneously
Produce custom made reports
Document all ongoing activity
Perform system monitoring and act when necessary
Generate technical reports focusing on customer complaints and resolutions
Proactively work on improving the procedures to enhance our service delivery processes
Provide required notifications and updates on all incidents within established service levels
Ensure that Incident Management KPIs are recorded and their targets are met
Coordinate and act as SPOC with support leaders and technical experts to ensure swift resolution of incidents in accordance with the Incident Management Process
Assist in other tasks as directed by the Team Leader
Form part of a specialist’s team, available 24/7 (including being available on “stand by”)

Requirements:
You have experience in Technical support
Knowledgeable in MySQL
Knowledge in PHP and JavaScript will be considered an asset
Hands-on experience with Linux environments
You’re analytical and a problem solver with good decision-making skills
You’re good at multitasking and prioritising, especially in high-stress situations
Fluent in English both verbal and written

Pesquise também por: technical support engineer

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