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Online Advertising Specialist with Spanish

ID:
8365691
Data:
06-03-2020
Empresa:
Talent Search People
País:
Polónia
Localidade:
Krakow
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

TSP International is part of Talent Search People group specialised in the recruitment of international profiles located in Europe. We are proud to be a young, dynamic and multilingual team who believes in the positive effects of globalisation on the Labour Market.

Our growing team is composed of 25 passionate recruitment consultants from more than 10 different nationalities, who are 100% dedicated to support, advise, anticipate needs and establish long-lasting relationships with both our clients and candidates. Our consultants are specialised by type of profile on 3 main business units: IT & E-CommerceNative Speakers and Retail.

 

Registada há 3 anos no SAPO Emprego 153 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Location: Cracow, Poland
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract

 

Organization

If you are interested in marketing, online advertising and you are passionate about customer service we are looking for you! Join a young and multicultural company now and you will be part of a team focused on providing high quality customer assistance.

Work with us in our office located in Krakov (Poland) and help us create amazing customer experiences that people value and we are proud of. You will provide support for one of the biggest technological companies worldwide specialized in search engine and online advertising so you will be able to continue boosting your career.

Function

For this role, you will have to understand and advice our clients about our different advertising products. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation. As main duties and responsibilities you will take care of:

- Provide high quality online customer service via phone, chat and email that exceeds the customers expectations
- Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search
- Assist customers with advice and orientation about product efficiency through different channels.
- Use initiative to identify trends and/or process improvements
- Collaborate with other departments to resolve customer escalations within agreed timeline

Requirements

Minimum Qualifications:
Fluency in written and spoken Spanish and English
1 years’ experience in a customer service related field
BA/BSc degree or equivalent

Person Specification:
Excellent communication and negotiation skills and confidence in dealing with customers
Comfortable working in an online environment with general computer literacy
Strong analytical and problem solving abilities
Self-motivation to meet and exceed individual and team targets
General knowledge of social media and digital platforms
Ability to work individually and as part of a team



Offer

What We Offer
Vibrant, multi-cultural environment
Career Personal Development
Quarterly performance bonus
Comprehensive Benefits Package
Subsidized Health Insurance
Access to Discount Schemes
E learning access
Paid Annual Leave

Pesquise também por: marketing  |  advertising  |  customer service

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