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German and English speaking Customer Support Agent

ID:
8373378
Data:
09-03-2020
Empresa:
Betting Connections
País:
Malta
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

With more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry.

 

Registada há 3 anos no SAPO Emprego 722 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

German and English speaking Customer Support Agent
Malta

Our client is a fast-growing online gaming operator, managing a few successful casino brands from their office in central Malta! They are looking for outstanding individuals with great Customer Service skills, the ability to work in a multi-cultural and multi-lingual environment with a thirst for knowledge and an interest in the iGaming industry.

 

Successful candidates will undertake ownership of customer enquiries and resolve them to the best of their abilities while maintaining and expanding the player database through sheer initiative and dedication towards providing an unforgettable personal experience.

 

Responsibilities:

Customer support via Live Chat, email and telephone.
Assisting Payments/Fraud or other departments where necessary.
Integrating into a team and sharing responsibilities.

What’s the Job?

Proactive problem solving.
Customer Service.
Contact players to promote our brand psychology and goal - upselling.
Maintaining relationships. You will ensure that all players receive an outstanding level of service.
Actively communicate with relevant departments to provide a timely escalation process and follow up with pending issues.

What do you bring to the table?

Previous experience in iGaming will be considered an asset.
Fluency in English and German.
You work well as part of a team.
You are diligent and possess a keen eye for detail.
You are charismatic and sociable.
You are flexible and adaptable.

Pesquise também por: German  |  CS  |  Malta

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