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Technical Support Specialist

SpotON Connections
Informática e Tecnologias
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. Our highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role across all functions, ranging from entry level to senior level positions.

We currently have more than twenty five staff working at our offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018. We ensure that we are constantly updated on the market place, current trends, business news, and job opportunities within every sector that we recruit for, and we are constantly looking to expand into new areas as demand for our offerings continues to increase.

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Detalhe da Função


The Technical Support Specialist will be responsible for the smooth running and maintenance of existing systems, installation of new system deployments (possibly off-site) and offer technical support to internal and external clients. The specialist will be part of the Service and Application Management team. The role will require a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Technical Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.

Troubleshoot day-to-day issues with application systems and integrated parties, and provide direct support to customers and Service Desk using CRM tools;
Maintain operations and administer the clients' proprietary and ancillary systems to meet all SLAs relating to system performance and uptime;
Ability to quickly assess an issue and provide clients with short- and long-term course of actions;
Be part of the on-call technical support team;
Manage incidents that may occur;
Develop or implement tools to facilitate system monitoring, identification and solution of problems, as well as master automated release and disaster recovery processes;
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and Grafana.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Interaction with third-party suppliers and other departments as required;
Setup of new environments, and manage releases;
Prepare documentation for tools and processes

B.Sc. in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role;
Strong working knowledge of MySQL, Linux and Web Applications;
Excellent troubleshooting skills;
Good written and verbal communication skills;
A can-do attitude and willingness to learn.
The following skills will be considered an asset:
DevOps, Docker and Continuous Integration/Delivery experience;
Experience with tools used for cloud provisioning, configuration management, application deployment, continuous delivery, intra-service orchestration and infrastructure management;
Experience in the financial industry, including knowledge on PCI-DSS.

Pesquise também por: technical support engineer


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