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German Speaking Customer Service Advisor

ID:
8426709
Data:
23-03-2020
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Detalhe da Função

We are looking for a friendly and professional candidate who takes pride in providing expert customer service, and has a passion for helping others. It is our client’s belief that their customer service representatives serve as the front line for information and assistances to any clients.


Job description:

This position will involve taking inbound calls from customers, answering queries and updating the internal database accordingly. Providing an End to End overview of the Request to Connect, General Enquiries and Inbound calls and General Enquiry via e-mail.

Responsibilities
¥ Handling inbound calls
¥ Email enquiries
¥ Dealing with Account/client Managers, Maintenance Administrators, Customer Relations and many other departments
¥ Excel in delivering Customer Satisfaction
¥ Encourage knowledge sharing and best practices
¥ Consistency in ensuring work is completed accurately
¥ Build relationships across work groups and organizations

Tasks
¥ Undertake activities such as updating databases
¥ Use specific tools and programs to give the customer maximum support and service
¥ First point of contact for people via Telephone, Email & Chat

Skills
¥ Excellent Customer care skills
¥ Capable of learning new skills and retain knowledge
¥ Excellent time management skills
¥ Excellent communication skills
¥ Team player
¥ Highly motivated and looking for a challenge
¥ Attention to detail and take ownership
¥ Work & Learn on own initiative

What we offer:
¥ A bright, modern and exciting place to work.
¥ Very good base salary
¥ Health Insurance
¥ Full Time position.
¥ Permanent Contract
¥ On-going training.
¥ Great career opportunities
¥ Annual reward


If you think you have what it takes to shine in this position, apply now! 

Required language:

‪German (native or fluent) + English

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