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Team Leader Customer Service (m/f) - Outbound

ID:
8430170
Data:
24-03-2020
Empresa:
Randstad Portugal
País:
Portugal
Distrito:
Vila Real
Localidade:
Vila Real
Categoria(s):
Call-Center, Helpdesk e Telemarketing

Registada há 2 anos no SAPO Emprego 15018 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Randstad Professionals - Team Leader Customer Service (m/f) - Outbound

Randstad Professionals is specialized in the recruitment of middle and senior management profiles.
Our client is a multinational company in the energy sector that is looking for a Team Leader Customer Service - Outbound (m/f) for Vila Real.

descrição da função/job description

Responsibilities:
- Coordinate the Internal Sales activities;
- Achieve the assigned targets;
- Set Sales Targets and motivate the Internal Sales Team;
- Lead the Internal Sales team;
- Recruit, Train, and Coach the Internal Sales Team;
- Answer questions from staff and provide guidance and feedback;
- Ensure and maintain technical and commercial knowledge by providing educational workshops; briefings and coaching provided to the team members.


requisitos/requirements

Requirements:
- High School Degree;
- 2+ years leading teams as a Customer Service Manager, Team Leader or as specialist Internal Sales;
- Experience in contact center (mandatory);
- Demonstrated strong interpersonal and team building abilities, coaching skills, and people management experience;
- Self-motivated and able to work to targets in a busy environment; prioritising busy workload and managing time;
- Excellent communication skills with a track record of creative problem-solving and relationship building;
- Committed, reliable and enthusiastic to learn and develop further;
- Availability to travel all over the country.


oferta/offer

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Pesquise também por: Outbound  |   |  gestão  |  de  |  equipas

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