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Global CX Research Specialist (m/f)

ID:
8433993
Data:
25-03-2020
Empresa:
Teleperformance Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Recursos Humanos
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação.

Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, a Teleperformance Portugal tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

A nossa equipa é multicultural, altamente qualificada e extremamente competente, oferecendo um vasto leque de soluções omnicanal integradas, tecnologia e os mais altos padrões de segurança.

Junta-te à nossa equipa!

Registada há 10 anos no SAPO Emprego 1682 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

As a Specialist you will have the chance to develop and implement all aspects of customer experience research, including partnering with key stakeholders to frame problems, appropriately scope out and design the research outputs, analyze results and present findings. As an ideal candidate you must have notable energy and enthusiasm to join a passionate team of researchers working in a fast-paced environment

Responsibility
• Support all aspects of customer experience research, including partnering with key stakeholders to frame problems, appropriately scope out and design the research outputs, analyze results and present findings;
• Translate data into actionable business insights that support better business decisions;
• Conduct research projects ranging from traditional market research to Customer Experience research • Prepare presentations based upon proprietary database;
• Disseminate meaningfully conclusions to executive level audiences internally and externally Present findings and analysis in webinars and on-site meetings;
• Drive research innovation and remain updated with new trends across the industry;
• Support the development of proposals;
• Participate in the training and development of internal and external team members;
• Support management in ensuring the success of the area and in driving new business;
• Occasional travel to present to companies around the world might be required.

Your Profile
• Degree in Market Research, Statistics, Economics, Business, Marketing, Social Sciences, etc.;
• Minimum 3-year experience conducting custom research and insights projects in either client or agency;
• Proficiency in MS Office (PowerPoint, Excel, etc.);
• Proficiency in Data Analytics and Visualization Tools (SAS, SPSS, R, Power BI, etc.)- preferable;
• Fluent in both oral and written English;
• Knowledge of Portuguese and other European languages is a plus;
• Must have excellent written and verbal communication skills;
• Strong analytical and critical thinking skills;
• Extreme attention to details and accuracy;
• Must thrive working in a dynamic, fast-moving environment with high workload;
• Positive attitude, solution-oriented, resilient, passionate about research and excited to work in a growing area.

Our Offer
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance.

Pesquise também por: research specialist  |  support

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