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Customer Care Advisor with Arabic

Real Recruitment Solutions
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Real Recruitment Solutions is a brand new recruitment agency with a refreshing approach to the recruitment world. By partnering with other agencies and freelance recruiters in other countries/ regions we are able to give an effective response to our clients’ needs.


If you are an employer and you are looking for a plain and simple recruitment solution we are here to help you out. This means we can find your candidates either for those niche positions where only a couple of candidates are available, or we can help you with filling hundreds of vacancies  within an agreed timeframe. 


With us you will find the best candidates that can prove that their positions have been profitably matched with their aptitudes and knowledge, resulting in the best performance of your company. 


We believe that our experience in the polish and european markets makes us the perfect entity to help you develop your business.

Registada há 2 meses no SAPO Emprego 7 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The job:

You will be part of a team supporting different companies, depending on the project. It can be related to different areas like retail, e-commerce, invoices and payments, website support, etc. to You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our businesses clients.

The activities

Part of your daily activities will be:

Providing optimal advice regarding different queries of the business clients;
Listening to customers’ questions and concerns, providing the best possible answers and solutions;
Troubleshooting and provide information regarding for example orders, deliveries, payments and returns;
Providing information about products;
Assisting, by phone or through written support, to any of the customer’s questions and concerns regarding the service;
Escalating and rerouting the necessary matters and issues to other departments;
Achieving strong customer satisfaction with a focus on quality and results.

Contract details:

Fixed-term, renewable employment contract with a base salary + performance based bonus;
Initial contract with a duration of 12 months;
Up to two contract renewals with a duration of 12 months;
Permanent employment contract after 3 years;
Private health insurance (additionally to the standard insurance).

Your Profile

• Native/Fluent Arabic Speakers;
• Fluent in English, (B2 Minimum);
• Must be able to effectively communicate (both verbally and in written form);
• Ability to work independently and in a team environment to accomplish a common goal;
• Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
• Ability to accept and give feedback objectively to facilitate change within the organization in a positive manner;
• Passion for service and developing customer loyalty;
• Strong multi-tasker and great stress/pressure management skills;
• Sensitivity toward corporate needs, employee goodwill, and public image;
• Must have Work Permit for Portugal


Accommodation in one of our company’s shared apartments or assistance with finding your own apartment / room
Airport pick-up and administrative assistance with your registration in Portugal;
Reimbursement of your initial flight expenses after 9 months of successful integration;
Yearly complementary two-way flight ticket back to your home country (within the EU);
Free Portuguese lessons, sports activities, cooking lessons and much more!!

Pesquise também por: cliente  |  marketing  |  turismo  |  customer


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