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Customer Care Advisor with German

ID:
8457012
Data:
03-04-2020
Empresa:
Real Recruitment Solutions
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Real Recruitment Solutions is a brand new recruitment agency with a refreshing approach to the recruitment world. By partnering with other agencies and freelance recruiters in other countries/ regions we are able to give an effective response to our clients’ needs.

 

If you are an employer and you are looking for a plain and simple recruitment solution we are here to help you out. This means we can find your candidates either for those niche positions where only a couple of candidates are available, or we can help you with filling hundreds of vacancies  within an agreed timeframe. 

 

With us you will find the best candidates that can prove that their positions have been profitably matched with their aptitudes and knowledge, resulting in the best performance of your company. 

 

We believe that our experience in the polish and european markets makes us the perfect entity to help you develop your business.

Registada há 1 mês no SAPO Emprego 7 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Your Role

We are looking for Customer Service leaders who will be responsible for a variety of tasks, all of which play a key role in delighting our customers and maintaining customer loyalty and satisfaction.
The supervisor is responsible for developing teams of assigned Customer Service Representatives (CSRs) to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day-to-day basis.
He will be responsible for their teams’ success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives.

Responsibility

• Educate, motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals;
• Be a relentless advocate for our customers and their issues. Never rests until they have resolved the customers issue and regained their confidence in our brands;
• Assist in building a highly skilled team through participating in interviews and hiring decisions;
• Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;
• Monitor contacts to identify areas of opportunity to improve performance, customer experience and ensure that SOP’s are followed;
• Analyze data to identify performance trends and opportunities for continuous improvement;
• Work with associates to create meaningful development plans and deliver feedback;
• Resolves customer escalations as needed;
• Work with Account Manager to escalate issues.

Your Profile

• Fluent German Speakers(C2);
• Fluent in English, (B2 Minimum);
• Must be able to effectively communicate (both verbally and in written form);
• Ability to work independently and in a team environment to accomplish a common goal;
• Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
• Ability to accept and give feedback objectively to facilitate change within the organization in a positive manner;
• Passion for service and developing customer loyalty;
• Strong multi-tasker and great stress/pressure management skills;
• Sensitivity toward corporate needs, employee goodwill, and public image;
• Availability to work From Monday to Friday, 08:00 am to 05:00 pm

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Private Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Pesquise também por: cliente  |  marketing  |  turismo  |  customer

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