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Porsche - French Technical Advisor - New project

ID:
8469964
Data:
09-04-2020
Empresa:
Sitel Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Be a global voice. Join Sitel Group.

Many of the world’s best brands depend on our 80,000 people to solve problems and provide unique, fast and reliable service - 3.5 million times per day.

We are people helping people – one experience at a time.

Registada há 9 anos no SAPO Emprego 1658 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The job with #SitelPortugal

 

Sitel is a global people-driven company that delivers Customer Experiences to the world’s best brands.
Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success.

 

New project at Sitel Portugal – scheduled for June/ 2020 - and this represents a pool of opportunities to learn and grow in a multinational company.

 

In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche

 

Porsche provides its customers with high-class services for their vehicles: Exclusive After Sales Services, additionally digital Smart Mobility and e-Performance services within the vehicle. 
As such, the Customer Interaction Center is the front office for customers who own a Porsche or Porsche products as well as for prospects and its dealers worldwide. Porsche customers in different countries can contact the brand via channels as e.g. phone, email or chat, and receive service in accordance with Porsche standards.
 

The job

 

We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.

  • Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 
  • Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
  • Outbound support (e.g. related Smart Mobility or e-Performance Services) 
  • Case monitoring (Monitoring, handling and - if necessary – escalation of open cases) 
  • Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

 

What you need to have
  • French native/ advanced level
  • English advanced level (minimum C1)
  • No employment termination due to just cause in work history
  • Knowledgeable in Windows based and Microsoft Office Applications
  • Secure handling of IT systems
  • Excellent listening and written/oral communication skills in supported languages
  • High passion for automotive topics and digital technologies
  • Make empowerment business decisions with little guidance
  • Demonstrate out of the box thinking in order to resolve customer concerns
  • Proficient documentation and note taking; must be able to clearly document information
  • Maintain a clear understanding of policy and procedures and warranty coverage
  • Understand the geography of the respective markets working for and being able to identify regions and provinces

 

Background.

  • Experience in the customer service/ call center industry is preferred
  • 1 year working experience within technical areas; or 1 year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with affinity for technical / automotive topics at the same time
  • Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

 

For non-EU applicants, a valid work permit is required


 

We work hard and reward harder.
 

Be part of Sitel Family – apply today!

Pesquise também por: porsche  |  advisor  |  french  |  français

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