Encontre o emprego certo

Tem 43.737 ofertas que pode consultar


Este anúncio já não se encontra disponível



Sugerimos que utilize as ferramentas de pesquisa para consultar outras oportunidades de acordo com o seu perfil.




Porsche - German Team Manager - New Project

ID:
8573310
Data:
30-05-2020
Empresa:
Sitel Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Be a global voice. Join Sitel Group.

Many of the world’s best brands depend on our 80,000 people to solve problems and provide unique, fast and reliable service - 3.5 million times per day.

We are people helping people – one experience at a time.

Registada há 9 anos no SAPO Emprego 1834 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Grow with us #SitelPortugal

 

Sitel is a global people-driven company that delivers Customer Experiences to the world’s best brands.
Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success.

As a Team Manager, you will be responsible for supervising an assigned team to meet or exceed client and corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

 

New project at Sitel Portugal – scheduled for June/ 2020 - and this represents a pool of opportunities to learn and grow in a multinational company.

 

In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche

This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.  From day one, Porsche has strived to translate performance into speed – and success – in the most intelligent way possible. This also applies to Porsche’s Customer Interaction Centers - the front office for Porsche customers and prospects as well as Porsche dealers worldwide. They are offering support for exclusive services, such as Sales & After Sales, digitalization and e-Performance services via multiple contact channels. 

 

The job.
  • Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
  • Undertake formal monthly/ quarterly performance reviews
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics
  • Accurate and timely communication of any client issues to Operations Manager
  • Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
  • Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. 
  • Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilities
What you need to have,
  • Strong German verbal and written communication skills (Native/ C2)
  • Advanced level of English (minimum C1)
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Good organization/time management skills and problem-solving skills
  • Ability to assess agents’ professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutions
  • A strong Microsoft user (Excel, PowerPoint, and Outlook)
  • Secure handling of IT systems
  • High passion for automotive topics and digital technologies
  • Ability to adhere to all organizational policies and procedures

 

Education and experience.

  • Bachelor’s degree or directly related work experience
  • Previous relevant experience as team manager, especially in a Customer Service environment

 

Specific Requirements (when necessary)

  • Availability to travel
  • Out-of-hours support
We work hard and reward harder.

We are a growing company that values the diversity of our workforce and the knowledge of our people, focus on providing memorable experiences and new challenges. Are you ready to join?

 

Begin your Sitel journey - Apply Today!

 

Pesquise também por: german  |  porsche  |  it  |  manager

SAPO EMPREGO

Não perca nem mais uma oportunidade!

As melhores ofertas de Emprego no seu email de segunda a sexta.

Subscrever Newsletter

Procura por Data de Publicação

Procura por País

Procura por Categoria

Procura por Experiência Profissional

Procura por Habilitações Académicas

Siga-nos em:
Twitter   Facebook   LinkedIn   RSS