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English Technical Support Advisor– Lisbon

ID:
8574598
Data:
01-06-2020
Empresa:
Webhelp Portugal
País:
Portugal
Distrito:
Lisboa
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Webhelp is a French multinational company with over 50,000 employees in 35 countries worldwide.

We decided to start a new adventure in sunny Portugal in 2015. Only two years since the beginning of our presence in this country, we’ve already grown into three sites Lisbon, Braga, and Oeiras with over 1000 Webhelpians and counting!

Join the Webhelp Portugal team and you will have the opportunity to lead the charge in the fast-paced, exciting and collaborative ventures which include the inauguration of many new customer service projects with some of the biggest brands in the industry.

Become an integral part of our expansion and success. Join Webhelp in Lisbon!

Registada há 4 anos no SAPO Emprego 2063 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

As an English Technical Support Advisor – Lisbon, Portugal, you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how inside one of the big four IT companies in the world.

 

Your future project

As an English Technical Support Advisor – Lisbon, Portugal, you will:

  • Manage customer expectations through a calm and empathetic stance aiming to resolve their cases. Strive to maintain and improve customer satisfaction levels.
  • Improve your technical skills by troubleshooting issues related to electronic equipment.
  • Escalate potential service issues to the appropriate level (when necessary).

 

 

We are looking for

  • Native or Proficient English (minimum level C1/C2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service is a plus
  • Previous experience with iOS and/or MacOS, or comparable technology is preferential
  • For non-EU residents, it is mandatory to have a valid work permit
  • Availability to work from home temporarily (during the Covid-19 period)
  • Currently living in Lisbon, Portugal.

 

We offer you

  • Competitive wages (14 monthly payments per year)
  • Meal Allowance
  • Performance bonus

 

Life at our company

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • Workplace: Oeiras (Tagus-Park), Lisbon, Portugal.

Pesquise também por: english  |  work from home  |  lisbon

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