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German and Italian Customer Support Agent

ID:
8578334
Data:
02-06-2020
Empresa:
Betting Connections
País:
Malta
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

With more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry.

 

Registada há 3 anos no SAPO Emprego 668 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Our client is looking for a German & Italian speaking Customer Support Agent to join their team based in Malta. The client is looking for a candidate, who has experience within customer service, is keen to go the extra mile and passionate to resolve customers queries.

Responsibilities:

Handle customer queries via email, live chat and phone promptly
Handle KYC documents
Interact with various departments to resolve customer issues
Read, analyse, and interpret customers feedback and reply with clear, concise, and helpful information
Add / amend transactions in customer accounts, when necessary or instructed
Help with translations and ad hoc tasks
Follow up on pending cases to ensure they are resolved with the highest level of quality
Acknowledge and resolve customer complaints
Take care of VIP players
Work closely with the Head of Italy

Requirements:

Minimum 1 years' experience in a similar customer service role
Fluency in both Italian and German language is required
You are a strong team player, who enjoys a collaborative environment
You are self-driven, flexible, and eager to exceed expectations

Pesquise também por: German  |  Customer Support

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