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Regional Delivery Project Executive


Registada há 5 anos no SAPO Emprego 15 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Job Description

The Delivery Project Executive will be required to build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).

The Delivery Project Executive will work with the Project Management Office and delivery organization, as a primary point of contact for client needs, requirements and expectations with regard to assigned Concentrix team operations. They will provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. They will also manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.

The Delivery Project Executive will support the Global Delivery Project Executive and Project Executive in identifying growth opportunities and contract profitability. They will own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance.

Expert level knowledge is required across Project Management methodologies, emerging technologies and technical solutions pertaining to client needs. They must have the vision and the ability to influence the clients' actions.

 

Job Description

 

Position: Delivery Project Executive

Direct Report to: Country Manager

Dotted Line Reporting: Global Delivery Executive

 

Environment
Extensive experience and knowledge in business administration, business operations, services strategies and objectives in leading edge or critical situations.

 

In-depth understanding of organization priorities, needs and plans. Thorough knowledge of Concentrix business, policies, practices and procedures.

 

Has expert knowledge of complex services offerings/solutions and experience in leading large teams.

 

Experience in interfacing with executives (internal client and external), In-depth knowledge and experience in executing business processes, management and measurement systems.

 

Deep experience in driving teams to work in a service oriented, customer focused environment and broad proficiency in systems and tools and related control requirements.

 

Communication/Negotiation
Extensive reviews with senior / executive management to assess and negotiate business objectives.

 

Has regular external contacts to exchange information, provide assistance, plan and conduct complex negotiations or resolve complex problems  and participates in complex negotiations at all levels to obtain agreement concerning the global implementation of services operations activities.

 

Provides clear and concise executive level reports to client management and provides guidance on all  services matters related to the client and ensures clear and concise communication within the team and drives good team spirit.

 

Problem Solving
Evaluates business plans and models and service level reports to ensure creative and viable service offerings are developed that satisfy customer needs and able to develop and implement innovative and visionary solutions to support service strategy.

 

Takes decisions which have major impact on business operations, revenue, profit, and client satisfaction and interprets and evaluates business results and alerts executives of impacts (internally or externally).

 

Leads teams in development and implementation of solutions that affect customer satisfaction and requires a high degree of analytical ability to identify additional business opportunities and develop solutions to challenging internal, client and sponsor requirements.

 

Contribution/Leadership

Is the expert or leader of a business function and provides leadership, resources and tools to deliver contracted services to client.

 

Develops and implements service support strategies with executive review, creates and revises business policies and has considerable independence and latitude in executing his/her responsibilities.

 

Provides guidance on complex services matters to clients internally and develops and maintains appropriate business control posture for area of responsibility. Takes decisions which frequently have no precedence and a significant impact on business results.

 

Delivers executive level presentations to client and internally which highlight alternatives, recommendations, implications and risks.

 

Performs the role of a people manager and continually improves people management skills and encourages gtoup members to do the same and leads and coaches group members to ensure they can perform their roles efficiently and effectively.

 

Impact on Business/Scope

Accountable for overall business results with client as contracted and for follow-on business and accountable for client's services with analysis of results.

 

 

Accountable for achievement of high client satisfaction and drives the success of client contract as member of the management team.

 

The successful candidate must have the following skills and experience:

 

Leading Large teams 500+

Significant Senior Management experience

Proven track record of success

Experience in managing large and complex programs

Manage Client Relationship & Coverage Plan

Manage Client Expectations, Satisfaction & Loyalty

Apply Planning Techniques to Client Strategy

Apply Financial Management & Forecasting Techniques

Apply All Elements of Cost Accounting

Implement Quality Process Metrics

Apply Business Control Requirements

Manage Account Performance

Manage Contract Transition & Change

Manage Regional Delivery

Apply Enterprise Resource Planning Principles

Perform Team Building In Cross Functional Teams

Implement Process Maturity Discipline

Develop Offerings/Solution Strategy from Opportunity Management

Apply Cost Optimization to Increase Profitability

Manage Competitive Threat Analysis and Response

 

Experience and knowledge in the following will be highly regarded:

 

COPC Certified

Six Sigma Black Belt

Background in Application Management Service type engagements

Understanding of ITIL

Background in complex System Integration

Experience in managing and transitioning Regional Delivery

 

#EMEACNX

 

#wah

 

Location:

PRT Braga - Largo, 2nd Flr

 

Language Requirements:

English

 

Time Type:

Full time

Pesquise também por: Delivery Project Executive  |  Manager  |  DPE

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