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Team Manager (M/F) with English

Arcowave Lda.
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 1 ano no SAPO Emprego 21 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Who are we?

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

Your Responsibilities:

  • onsulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports
  • Managing day to day operational interactions with the Client(s)
  • Coordinating day-to-day activities in order to meet or exceed Service Level Agreements
  • Reporting on the overall performance of the team and suggest possible areas of improvement
  • Manage staff schedules, staff recruitment, training, performance evaluation, monitoring
  • Define and organize processes and use of tools
  • Define and manage the tasks, roles, and responsibilities of the customer teams

Your Abilities:

  • Ability to assimilate information and learn quickly, self study oriented
  • C1 level of English (written and spoken)
  • Easily adaptable to new circumstances, technologies and procedures
  • Pro-active, self-starter and ambitious
  • Well-organized and able to handle administrative tasks efficiently
  • At least 1-2 years experience in managing a team of at least 10 people (preferably in BPO industry), with sufficient understanding of People Management, Tools, Processes and Methodologies
  • Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
  • Good communication and people skills
  • Availability to work 24/7 shifts

Our Offer:

    • Competitive financial package;
    • Remote work all through the Covid19 locked down period
    • Monthly Rewards, incentives & benefits according to your performance and involvement;
    • Working in a young, friendly and multicultural environment with a motivated, professional and result oriented team;
    • Health insurance as of the 7th month contract
    • Professional work environment in a fast growing company with international career opportunities;
    • Monthly Engagement activities

Pesquise também por: team manager  |  backoffice


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