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Customer Service Advisor (m/f)

ID:
8608154
Data:
17-06-2020
Empresa:
Elevus - People & Business Results
País:
Portugal
Distrito:
Porto
Categoria(s):
Comercial e Vendas
Intervalo salarial:
Informação exclusiva JobMatch

Registada há 10 anos no SAPO Emprego 483 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Customer Service Advisor (m/f)

Dutch Speakers

Purpose of the position: 

Provide support to customers by handling incoming customer contacts (calls, e-mails, posts) from the assigned country/markets and interactions in the front-line of the business, ensuring customer's loyalty to the brand and enhancing Customer Experience. 

Principal responsibilities: 

  • Provide assistance via phone/mail/email from existing and new/potential customers by solving customer simple queries that impact the performance of the business.
  • Ensuring that the data received from the customers is accurately and timely maintained.
  • Ensure the maintenance of Master Data Management - covering Customer Master Data, Contract Management and Pricing Master.
  • Channel queries to corresponding responsible for complex queries / responsible area (Sales, Credit to Cash, Delivery etc)

Key interfaces: 

  • Customer
  • Sales Team
  • Order Entry Team
  • Back office
  • Credit to cash
  • Retail (Sales Partner)

Required critical behaviours or competencies:

  • Customer Focus
  • Results Delivery
  • Personal Development
  • Influencing
  • Cross-cultural communication and collaboration

Required key skills (functional/technical):

  • Able to communicate efficiently by phone and email with customers on a daily basis (handling requests, complaints etc)
  • Build credibility with internal and external customers
  • Able to work under pressure and in a high volume workload, fast-paced environment
  • Pro-active, focused on responding promptly to actions
  • Data accuracy and detailed oriented
  • SAP/ERP Basic Knowledge (preferred)
  • Agility using Computer / different software and screens

Required qualifications/experience:

  • Minimum required Secondary school (High School)
  • Language spoken in the specific market (native or C2: Dutch) and English level B1 (preferred)
  • Previous experience in Customer Service (Front Office/ Order Entry /Back Office) / Sales preferred

 

Pesquise também por: Customer Service Advisor  |  Advisor

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